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MUSÉIK

Muséik (mew ZAY ik) is a software platform that allows digital media like video or audio files to be synchronized with a live event without the use of click tracks or bumpers or streamers.

 

It is an easy and affordable solution and perfect for live show producers including bands, orchestras, choirs and theater groups from elementary grades all the way up to major national and international acts.

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The short answer is "no."

Muséik was developed using an assumption that the conductor / live performers will approach their performance giving the digital elements equal consideration with the other artistic components. While it is entirely possible to make tempo choices that distort the film projection or audio playback, a well-prepared performance should result in tempi that match the film’s originals within a few clicks in either direction, making the playback variations in the film and audio files imperceptible.


Muséik was conceived as a musical instrument that simply outputs digital media. Just like any other instrument, the skill and preparation of the Muséik performer is the single greatest factor in the success and professionalism of the performance. A well-rehearsed performance of the media will result in no visible or audible distortion.

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Yes! We love to help our customers present their own content through the Museeik platform. Let us know what you would like to do and we can provide a quote that will include file setup.

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Yes!  We have helped our customers source existing content and we have helped with the licensing process. We can also connect our customers with film makers to help create new content that fits both the vision and the budget.  Send us a message, we love helping to source or create new content.

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Muséik was designed by musicians, for musicians. So its not really an accident that when you "play" a film inside the platform you will feel as if you are playing a musical instrument.


Muséik may be easy and intuitive on the outside, but its video capabilities under the hood pack a real punch. It will drive video content up to a 4K resolution with no stutter, buffering or latency. It also has onboard projection settings and quickly connects to external projection mapping platforms or image splitters to give you complete flexibility in how and where you want to project.

FEATURES

* Up to 4K resolution

* Flexible aspect ratio

* Play/Pause/Stop controls

* Tempo slider to control playback speed

* Fade slider

* Quick scrubber

* Offset Tempo control for aggressive playback speed adjustments

* 8 Media bays

* Stop, Loop and Continue options 

* User defined Track and Concert Notes

* Ability to save entire shows as .json file

* Fully MIDI compatible

* Fit to Screen, Fill Screen, and Stretch to Fill Screen options

* Invert image horizontally or vertically

*Toggle on/off render score and render preview window

* Clear Cache function
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Muséik may be easy and intuitive on the outside, but its audio capabilities under the hood pack a real punch. Other accompaniment tools promise tempo flexibilty but audio distortion, or worse - pitch bending - are audible as soon as the tempo shifts. Muséik delivers clean, pitch-perfect audio through aggressive rubato or half-speed performances.

Muséik's onboard audio mixer boasts four independent stereo audio channels, providing complete control over up to eight independent audio tracks. Each audio channel can be routed independently or all four four can be mapped to the same output device. Mute and volume controls for each of your eight tracks are available with one click. Ion files ship with each voice part on its own track; adjust volumes or mute each as needed.

Need to transpose? No problem. Muséik can transpose pitch up or down a Major 3rd. 

All the Muséik controls are available in the computer interface or through a wireless controller like an iPad. But every function is also mappable to a MIDI device with a few clicks. Use a foot pedal, a keyboard slider, a drum pad and more to operate the Muséik controls.

FEATURES

* Play/Pause/Stop controls

* Tempo slider to control playback speed

* Main volume slider

* Quick scrubber

* Offset Tempo control for aggressive playback speed adjustments

* 8 Media bays

* 8 mono audio channels that can be linked to create 4 stereo channels

* Each channel fully mappable to any output

* Volume, fade, mute and solo functions on each channel

* Global pitch shift to adjust pitch up or down up to a Major 3rd

* Stop, Loop and Continue options 

* User defined Track and Concert Notes

* Ability to save entire shows as .json file

* Fully MIDI compatible

* Advanced audio window

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Many shows engage a score reader to sit in the control booth and call shots for the production team. With Muséik that job can be done automatically and perfectly without an extra body.

The Muséik operator uses the software to keep the digital files in sync with the live performance. As the show progresses Muséik can send audio cues - including count-downs - to the light board, the sound booth, the stage manager, the conductor, the front of house, or anyplace else. Simply map the cue track to the appropriate destination or send it out over the COMS channel. Everybody will receive their cues on time and perfectly syncd with the stage action.

If you have a show you want Muséik to call, just let us know. We will show you how to build your own cue tracks that can be added to your Show File.

FEATURES

* Play/Pause/Stop controls

* Tempo slider to control playback speed

* Main volume slider

* Quick scrubber

* Offset Tempo control for aggressive playback speed adjustments

* 8 Media bays

* 8 mono audio channels that can be linked to create 4 stereo channels

* Each channel fully mappable to any output

* Volume, fade, mute and solo functions on each channel

* Stop, Loop and Continue options 

* User defined Track and Concert Notes

* Ability to save entire shows as .json file

* Fully MIDI compatible

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If your digital asset contains syncd electronic parts, SFX or even dialog Muséik has you covered. Audio components can be split onto separate channels (i.e. dialog on channel 1, SFX on channel 2 & 3, etc) and individually mapped to any output in the hall (house audio, control room, in-ear monitors, etc).

And just like every other digital asset, your audio files can be tempo-adjusted on the fly with zero distortion or pitch bending.

Even backing tracks that require precise rhythmic precision are a piece of cake in Muséik.

FEATURES

* Play/Pause/Stop controls

* Tempo slider to control playback speed

* Main volume slider

* Quick scrubber

* Offset Tempo control for aggressive playback speed adjustments

* 8 Media bays

* 4 Stereo Audio channels, can be linked or unlinked to create 8 mono channels

* Each channel fully mappable to any output

* Volume, fade, mute and solo functions on each channel

* Stop, Loop and Continue options 

* User defined Track and Concert Notes

* Ability to save entire shows as .json file

* Fully MIDI compatible

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You can cancel your Museik subscription on the Ion Concert Media website by clicking "Login" in the top right corner of the screen.  Once you are logged in, click  "My Account" at the top right corner. Then click "Manage Subscription" near the top left corner of the next screen. Click "Subscriptions" on the menu bar, then "Museik Subscription" in the middle of the screen, then scroll down to "Cancel Subscription."

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MAC COMPUTERS:

Minimum: OS 10.1 or higher, 8 GB RAM, 1.4 GHz processor speed

Recommended: OS 10.15 or higher, 8GB RAM, 2.0 GHz processor or higher

(NOTE: In our testing, Muséik has worked well on a Mac with an M1 chip and Rosetta 2.)

  

PCs:

Minimum:  Windows 10, 8 GB RAM, 1.4 GHz processor speed

Recommended: Windows 10, * GB RAM, 2.0 GHz processor speed or higher

NOTE: Muséik will not load on Chromebook computers.

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Muséik does not run on Chromebook computers.


Read more about minimum specifications in this article.

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In our testing, Muséik runs just as well on an M1 chip as it does on other CPUs. Rosetta 2 (a piece of free software from Apple) is necessary for the program to work.
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How to install Muséik on a Mac computer.


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To install Musèik on a PC computer:

1. Download the program from the Get Musèik page at ionconcertmedia.com.

2. Open the MuseikSetup.exe installer. 

 mceclip0.png

3. If asked if you want to install an app from an unknown publisher, select YES.

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Depending on the version of Windows you are running you may get a variation of this window. Click "More Info" and then "Run Anyway."

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("FoxStrategyBuilder" will be replaced by "Museik" in the window shown above)

4. When the installer opens click on "Install."

mceclip1.png

5. When the install finishes, click "Finish."

mceclip2.png

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When installing Muséik on a Mac computer hard drive you may get an install error message that says the files are corrupt and should be placed in the trash. To fix this, go to System Preferences / Security & Privacy. Click “Allow apps downloaded from anywhere.” You may need to first unlock the settings using the padlock icon in the lower left corner. Return to the installation process and complete the install.

In OS 10.12 the option to “allow downloads from anywhere” has been removed by Apple. To get this option back follow these steps:

* Open Terminal. (Go to Finder / Applications / Utilities / Terminal)

* Copy this line of code into Terminal: sudo spctl –master-disable

* Hit return. Now Gatekeeper will be disabled and the “allow downloads from anywhere” option should appear in the Security & Privacy screen.

* If not, type “killall Finder” into a new line in Terminal and hit return. This will force a reboot of the Finder.


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When you open Muséik and load a file the interface will have seven sections:

interface.jpg

1. SCORE WINDOW. In this top window the score, or event map, will display. When the file is playing this window will become animated with material moving across it from right to left. The red Now Bar marks the current "time" in the performance; the main objective of the Muséik operator is to make sure the notes or other material passing under the Now Bar matches what is happening in the live performance.

2. VIDEO OUTPUT MONITOR. This window gives the Muséik operator the ability to see what images are being projected publicly on the Main Output Display (not seen in the image above). Both the score window and the Video Output Monitor can be toggled on or off in the SETTINGS window (see #6 below).

3. PLAYLIST. This section offers eight media bays where files van be loaded, organized and engaged.

4. TEMPO CONTROL. The Main Tempo Slider is the primary control in the interface. It is the big red slider with four hash marks. The center position represents 100% playback speed of the media. Moving the slider to the left slows the media playback, moving it to the right speeds up the media playback.

5. QUICK SCRUBBER, VOLUME AND FADE CONTROLS. There are three sliders stacked in this section. The top one is quite thin and is seen just below the Video Output Monitor. This is the Quick Scrubber.  The middle slider is the main volume control and the bottom slider is a video fader.

6. MIXER AND SETTINGS. Clicking on each of these words will open the control window for each.

7. TRACK NOTES AND CONCERT NOTES. These boxes are user-defined areas where text-based notes related to the show can be entered and saved. Track Notes tie to each of the eight media bays. Text notes can be created for each of the eight bays. Concert Notes are concert-wide comments that remain static across all eight media bays.

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To add a new Show File to your setup:

1. Download the file to your hard drive and unzip it.

2. Place the .ion file in the Library folder.  The file path is:  User/Documents/Museik/Library. 

Once the .ion file is in the Library folder you will be able to access it from inside the Muséik program. 

Remember that all Show Files need to be in the Library folder in order to be accessed through the Muséik software.

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To access your Show Files they should be stored in the Library folder (Documents/Museik/Library).

Click "Add Track" in the media bay where you wish to load the file. A finder window will open; navigate to the Library folder where the Show File is stored. Click the file you wish to open, then click OPEN.

Now the "Add Track" text in the Playlist has changed to the title of the .ion file. This indicates that the media is linked to that media bay, but it is not yet engaged. 

To engage the file, click the Playlist Circle to the left of the track title. Once you click it the file will begin to load. First the program will check the license status and then the circle will turn white and the score will populate in the top window. In the image below two files have been loaded into the Playlist, but only the second has been engaged (the circle is white). Only one file can be engaged at a time.

Screen_Shot_2020-08-07_at_6.14.26_PM.png

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How to load a Show File into Muséik.


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In Muséik 3.0 this error message can be caused by a few issues.

By far the most common cause is that your Show File is not stored in the proper folder. All Show Files you want to access through the software need to be stored at: User/Documents/Museik/Library.

On Windows computers there is a second trigger for this error message:  Show Files larger than about 2.35 GB time out during the encryption process and return the invalid license error. This is only an issue on Windows computers. If you are trying to open a large file on a Windows machine contact support and we will attempt to get your file sizes under the threshold,

Finally, this error can occur if your download of the Show File was corrupted somehow. Try re-downloading the file.

If none of these solutions resolves the issue contact support.

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Sometimes the Muséik User Interface loads at a size too large or too small for your screen. If this happens you can re-size the interface using the GUI Zoom feature.

1. Click “SETTINGS” in the Muséik interface.

2. In the “SETTINGS” window, find the GUI Zoom control in the lower right corner.

3. Click inside the box and drag your mouse up or down to re-size the interface.

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How to manage the Video Window that projects content viewed by your audience.


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How to set up a playlist . How to use the Open and Save As functions to save a playlist for future use. 


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Muséik prefers to read files stored on your local hard drive at the filepath:  User/Documents/Museik/Library.

If you need to access a Show File from a different location you can override the default in the Muséik SETTINGS panel.

At the top of the SETTINGS window you will see a section titled "ION LIBRARY PATH". Click inside the grey box area, then use the directory that pops up to navigate to the location where your .ion file is stored. Choose the folder and click Open.

Do not use the SHOW button to set the filepath; you must click in to the grey box to set a new destination folder.

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How to use the Track Notes and Concert Notes fields.


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How to connect an iPad as a wireless controller.


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Help on how to use the Muséik audio mixer, including a discussion of channels, stereo and mono settings, volume control, panning,  solo and mute, mapping signals with the bus settings.  More detailed information can be found in the video "Changing Audio Outputs."


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Information about how to set up audio outputs.  



Topics covered:

* Audio settings in the Settings window

* Audio does not play: be sure to set the Audio function to "On"

* Connecting a multi channel audio output device

* Using the bus settings in the audio mixer

* Global pitch shift

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If your download fails it usually means that your internet connection is too weak. Try connecting the computer to a stronger network and then retry the download.

Also, be sure to download just one file at a time. Often if you try to download multiple items at once the downloads become corrupted.


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Video overview of the key commands available in Muséik.



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Video tutorial showing how to control tempo in the Muséik software.



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Video tutorial covering the volume controls and fade function in Muséik.



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Video tutorial demonstrating how to use the iPad app.



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To check the status of a file license, including how many days remain before the license expires, click on "LICENSE STATUS" on the right side of the interface:

license_status.jpg

 

A new window will open giving details about the file's license:

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A file needs to be open to see its license details (click the playlist circle to engage the file).

After the license expires the LICENSE STATUS indicator will turn red and you will not be able to open the file.

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If you are running Muséik on a laptop you have three options for how to control the software.

1. The laptop mousepad is functional as a controller, but not recommended. It is simply too clumsy to be precise and requires two hands at all times.

2. A USB mouse plugged into your computer is a very suitable way to control the software. It is also the most stable and dependable option.

3. Using a tablet to control the software wirelessly is the most musical and precise option and we highly recommend you take the extra time to set up a wireless controller (see the Establishing a Wireless Connection help article). Many customers tell us that using a wireless connection to a tablet transforms the experience from "running software" to "playing an artistic instrument." We couldn't agree more. 

 

NOTE: The wireless connection between the computer and tablet is stable and reliable nearly all the time, but like any wireless connection it can go down. We recommend having a USB mouse plugged in to the computer at all times to act as a back-up control system.

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To establish a wireless connection between the computer and a wireless device:

 

1. ON THE COMPUTER. Click on the network control icon in the upper right corner of the computer screen (located on the far left in the image below).

 

2. Click “Create Network” in the dropdown screen.

 

3. A window titled “Create a computer to computer network” will pop up. Enter a unique name for your network. Select a channel other than 11 (there is often too much traffic on Channel 11, especially in venues with many cell phones). Click Create.

 

4. ON THE WIRELESS DEVICE. Navigate to Settings and then to the Wi-Fi menu. Select the network you just created. You may need to scroll down a bit. On an iPad it will be listed under “DEVICES”. A dialog box will appear saying the network is not on the internet and asking if you still want to connect. Select “Join Anyway.”

 

5. Exit settings and open the Muséik Remote from you applications.

 

6. Wiggle the Tempo Slider on the iPad. It may take a minute or so for the connection to be made, or the iPad app may crash each time you move the slider. Keep trying. Once the connection is made the Tempo Slider on the computer interface will move with the iPad slider and the name of the app (Muséik Remote) will appear in the lower left corner of the computer interface.

 

7. ON THE COMPUTER. The wireless settings appear in the lower left corner of the computer interface. Find the name of the app (Muséik Remote) in white letters. Click on the down arrow to the right and select the name of your wireless deveice from the dropdown menu.

 

8. ON THE WIRELESS DEVICE. Move the Fader and Ritard sliders up and down once each to sync them with the computer interface.

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The ESC key toggles the output screen from a minimized window to a full screen image.
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When you connect Muséik to a projector the computer’s settings may be set to Mirrored Displays by default (the computer screen and projected screen display the same image). To un-mirror your displays:

 

ON A MAC COMPUTER:

* With the computer connected to a second display, click on the Apple icon in the upper left corner of your screen and select System Preferences from the dropdown menu. Then click on Displays.

* In the window that opens select Arrangement (the computer must be connected to a second display for this option to appear). 

* Un-tick the check box for Mirror Displays. Close the window.

* You may need to hit the ESC key to toggle the Muséik display window to full screen.


ON A PC RUNNING WINDOWS 10:

* Go to Start and then Settings.     settings_icon.jpeg

* Click System and then Displays. If a second display is connected both will appear.

* Scroll down to Multiple Displays and select "Extend these displays".

* You may need to hit the "ESC" key to toggle the Muséik display window to full screen.

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There are two ways to output audio from the computer running Museik.

Option one is to plug in to the 3.5mm headphone jack. This will give you a decent stereo signal that can be routed to external speakers, a sound board, or other external audio equipment.

Option two is to connect a USB audio driver using a USB cable. This will give you a superior audio signal with minimal extra hassle.


In either case, be sure to go into the SETTINGS window and 1) verify that the audio driver is set to ON (Muséik will intentionally turn audio OFF when a new external audio device is connected), and 2) select the correct audio output device.

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Video and audio signals are treated entirely separately in Muséik.  Audio signals are not sent out with the video signal. For that reason you will not get an audio signal through an HDMI connection.

All audio is sent out through either the computer headphone jack or a USB or Thunderbolt port.

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Muséik prefers to access Show Files that are stored directly on your computer's hard drive. For performance situations we highly recommend making sure the files you will need live on the local hard drive.

It is possible to access your Show Files from a cloud storage system or an external drive, but we cannot guarantee the stability or performance quality of files access in this way.

To change the File Directory settings so that Muséik will load files not in the Library folder, refer to the help doc "Changing the File Directory."

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For advanced users who want to integrate Muséik with Qlab, you will need to start by installing the Syphon Screen Capture application. Using Syphon, you can route the video output of Museik into Qlab.

 

Note: Because Syphon, ScreenCaptureSyphon, and QLab are not our products, we can't guarantee the stability of this solution. In our testing, this works well, but we haven't exhaustively tested this integration.

 

Step 1: download and install ScreenCaptureSyphon, here. 

Be sure to put that program in your Applications folder, and then launch it. You will probably need to visit your system preferences to allow the software to run. Go to System Preferences, then Security & Privacy, then General, and grant the program permission to run.

 

Step 2: Once ScreenCaptureSphon is running, launch Muséik and Qlab.

The order you launch the programs in doesn't seem to matter.

 

Step 3: Configure ScreenCaptureSyphon

If ScreenCaptureSyphon is running, you should have a new little icon in your top menu bar. Click it to reveal some settings.

 

 

Go to "Capture Source", then "Muséik", then select "Muséik Display".

 

 

Note: If ScreenCaptureSyphon quits, you will have to repeat this step each time.

 

Step 4: Configure QLab

In your QLab cue list, create a new cue with a camera input.

In the settings for the cue, go to Display & Geometry, and select "ScreenCaptureSyphon" as the camera.

 

 

Integrate this cue into your show however you see fit.

 

Step 5: Configure Muséik

You do not need to do anything different to Muséik. Just load your files as usual. However, you will need to make the Muséik display fullscreen before moving on. Remember that you can toggle back and fourth between fullscreen using the Escape key.

 

Important: the Muséik Display window must be in full screen mode before launching the Qlab cue.

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When you open a Muséik Cinema file and hit play the media plays and the score scrolls across the screen, but most Cinema files do not contain the audio of the music you want to sync with (it will be played live by the ensemble). So how do you practice making the sync with the music?

The easiest answer is to open YouTube on a second device that is connected to the internet. Do a search for the music you want to use and play the video, using the audio from YouTube as a replacement for your live ensemble.

A second method is to make an audio recording of your ensemble playing the music. You then can play back that recording as you practice Muséik.

Please remember that practicing to recordings is much more challenging than playing along with a live ensemble. It is a practice method that works, but it cannot fully replicate your live performance, which Muséik was designed to accompany.

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To move quickly from one spot in the music to another use the Quick Scrubber, located under the video output window. Use the mouse to grab the red bar and pull it left or right to advance quickly frontwards or backwards. 

 quickscrubber.jpg

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To the right of the media title in the Playlist there is a clickable icon that allows you to determine what happens at the end of a file.

Loop.jpg

The icon is a stop sign by default, meaning the file will simply stop playing at the end. Clicking the icon will change it to Loop, clicking it again will change it to Continue.

The Loop mode will cause the same file to re-start playing from the beginning automatically when it comes to the end. The Continue mode will automatically and immediately start the playing the next file in the playlist when the first file ends.

Clicking the icon a third time will return the icon to Stop mode.

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Your mouse cursor can move between the computer monitor and the audience display surface. Even during performance of a film file, if you bump the mouse it may land in the middle of the projection screen without your knowledge.

 

We recommend getting into a habit of deliberately “storing” the cursor at a specific location within the boundaries of the Muséik interface whenever it is not in use. That way you will always know where to find it and will see immediately if it has possibly been bumped over to the performance screen.

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For most choral rehearsal or performance situations you will want your Muséik operator to have a clear line of sight to the conductor and easy access to the computer running the software. Even when using an iPad for remote control of the platform, he or she will need to access the software interface to load files, use the quick scrubber, make changes in the audio mixer, and access other functions.

Our recommendation for a standard choir setup is to place the computer running Muséik on a cart, percussion table or stable music stand. Be sure to use an actual mouse (not the track pad on a laptop) and make enough room for the operator to manipulate the mouse easily.

Place the cart or stand at the edge of the choir formation, facing the conductor. In many situations the Muséik operator will be a member of the choir and will be able to sing their part AND control the software simultaneously.


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The speakers on your computer will likely not be strong enough to drive audio for performances or rehearsals with more than a single singer. To create an efficient rehearsal experience connect your computer to external speakers capable of providing enough volume for the situation. Most .ion files employ stereo audio so using a stereo speaker setup is recommended. 

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Backing tracks are critical for some performance situations. In the past those sweetener tracks were locked in tempo and the band was forced to follow a click to stay syncd.

Those days are gone.

Muséik can drive your backing tracks and deliver the signal to any audio output in the hall. Plus, you get two different playback options:

1. Set it and forget it.  Find your preferred tempo during sound check, set the Tempo Slider and save your show as a .json file. Then, when that number comes up in the playlist and you load the files in Muséik, the program will remember your tempo. Hands-free, easy, and completely tempo-flexible.

2. Sync by beat. If you want complete freedom from the click, simply treat Muséik like another instrument on stage. So long as somebody is managing the Tempo Slider, you are free to make any tempo adjustment you want in real time and your backing tracks will follow. Want to boost the tempo during the verse? Or do an extra-big ritard in the final chorus? No problem!

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Sometimes (very rarely) when you open Muséik or try to play a file it will not work. The problem can be fairly random: 1) the score window not populating (it will appear either white or grey), or 2) nothing happens when you press the Playlist load circle.

This is a known issue in Muséik 3.0 and as of 7/2021 we are still working to identify the cause. 

REMEDY:  Close Muséik and re-open it. In nearly every case simply re-opening Muséik will solve the issue.  After a successful re-start the software will be stable and operational for the rest of your session. If re-starting the program does not work try re-starting your computer.


BEST PRACTICE: In the middle of rehearsal or in performance you don't want the software to slow you down. Get in the habit of opening Muséik, loading files, and testing each file by hitting Play before the rehearsal or performance begins. 

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In Muséik 3.0.2 there is known bug that hides some elements in the SETTINGS window if it opened a second time in a session.

The audio settings drop-downs are missing and un-editable. Other control features in the window may display incorrectly but are able to be manipulated.


An easy work-around is to leave the SETTINGS window open during your session. 

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In Muséik 3.0.2 there is an issue with the full screen toggle function. When you press ESC the output display goes to full screen mode, but it is not possible to toggle the output display back to a minimized view. Instead, pressing the ESC key will toggle between a full screen display with the menu bar across the top and a full screen display without the menu bar.

To remove the full screen display it is possible to minimize the display and store it in your dock.

Or it is possible to re-start the program, in which case the output display will appear in the minimized view.

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SALES AND ORDERING

Yes. We accept purchase orders from institutions.


HOW TO

1. Shop online and add desired items to your cart.

2. When you have finished shopping go to your cart. Do not go to checkout.

3. On your cart page scroll to the bottom of the page and click "Generate PO".

4. Enter your email and click Submit.

5. You will receive an email with a completed purchase order attached (PDF) and a link to complete the payment on the Ion website. The item will remain in your cart until you are ready to make the payment.

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If you are paying by check you may submit payment as follows:


Ion Concert Media

PO Box 46473

Eden Prairie, MN  55344

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Ion Concert Media Gift Cards work like cash in the online store. When you are issued a Gift Card you will receive an email with the Gift Card details.


Gift cards can be used for any product or service offered through the Ion Concert Media online store.


Save the email or write down your Gift Card number. When you are ready to redeem the Gift Card enter its number in the Coupon Code field during checkout. If there is an available balance on your card your total due will be reduced by that amount. Any remaining balance on the Gift Card will be available for future purchases until its expiration date. 

Gift Cards may be used in conjunction with coupons and other discounts.



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Ion Concert Media is proud to offer products through several national distributors. If you place an order with one of these partners here is what to expect.

1. An order is placed for a product through one of our distribution partners (JW Pepper, Midwest Sheet Music, etc).

2. We are notified of the order details by the distributor. Within 2-3 business days we will fill the order and send an email to the customer email address provided with the order.  That email will include a Coupon Code and instructions for how to access, download and install your products. Please note that you will need to place an order and create an account on our website as part of the process (we will provide a gift card for the value of your purchase to make your order free).

3. That's it. You will now be all set up to use Muséik to drive the media in your live event.


The Muséik software is free and included with your order. It is required to run the multimedia files.

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All sales are final. If you need to revise your license expiration date please contact us with a description of your situation. 

In most cases refunds are not offered. An adjusted license expiration date or store credit will be issued instead. 

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Some products do not provide prices or an "Add To Cart" button and instead display a "Request A Quote" button. These titles are sold through a traditional bidding and negotiation process. Some of these titles are managed by Ion Concert Media, others are managed by our Content Partners.

To inquire about pricing and availability of these products complete the "Request A Quote" form and submit it. A member of our team will contact you shortly to begin a conversation, or we will introduce you via email to the sales manager for that product.

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The Ion Content Library is the first of its kind. It is a collection of pre-licensed digital content curated for live concert events. It includes material selected for middle school ensembles and content attractive to the major symphony orchestras around the world.


The library is divided into two main collections: the Standard Library and the Premium Library. There is fantastic content in both collections. Items in the Standard Library are likely to be attractive to educational and community ensembles of all levels while the Premium Library is specifically geared toward professional symphony orchestras. Some items are listed in both collections.


The Noteworthy collection is a very small group of items that we feel deserve special recognition as excellent examples of synchronized digital media.

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After your order is processed your items will be available immediately for download. There are two ways to gain access to your downloads:

1. The system will generate an email at the close of the sale that will include a link to your download. Clicking the link will take you to a page where you can perform the download through SendOwl. Simply click the Download button on each item and select the preferred destination on your hard drive.


2. To download your files at any time after your purchase has been made click on MY ACCOUNT in the upper right corner of the website. Once you are logged in you will be taken to your Account Page where you can view your order history. 


Click on the order containing the file you wish to download, then on the product detail page,  click CLICK TO DOWNLOAD to the left of the product title.


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Content ordered from the Standard Library is delivered encrypted with a time license. All Standard Library product licenses expire on June 15. You are free to use the product for unlimited rehearsals and performances until the expiration date. After the expiration date the file will re-encrypt itself and can be placed in the trash.

If you place an order just before June 15 and have performances dates after the files expire please contact us. We will send custom files with license expiration dates to match your performance dates.

Content ordered through a bidding process will be delivered via download link once a contract is signed and first payment is received. These files will arrive with a time license set to expire approximately ten days after your final performance.

Files may not be shared or transferred with others (see articles about TEAMS for Muséik for info about sharing files with students). 

Muséik Show Files may not be used in replacement of printed scores. 


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Muséik is designed to be a useful tool in rehearsal and on the stage. But it can also function very well as an at-home practice aid. TEAMS for Muséik is a way for educators to share their accompaniment track Show Files with students for at-home practice.

When you place an item in your cart that includes an accompaniment track a notice will pop up asking if you would like to add TEAMS for Muséik to your order. 

Once your order is placed we will create a unique Coupon Code that will make just the accompaniment track available for free (if you order a product with a film and accompaniment track the Coupon Code will be good for just the accompaniment track version of the product).

The Coupon Code will also provide the students with one year of access to the Muséik platform for free.

There is no upper limit to the number of students you can include.

TEAMS for Muséik is sold per title. If you want to share three scores with your students then you would need to purchase three TEAMS for Muséik licenses.

TEAMS for Muséik Show Files expire on June 15, just like regular files.

You may not share the Coupon Code or any Show Files with individuals outside your class or ensemble.

Please allow up to three business days for your TEAMS for Muséik Coupon Code to arrive. It will be sent by email to the address associated with your order.

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GENERAL INFORMATION

Ion Concert Media is headquartered just outside of Minneapolis, Minnesota.
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Scott Winters, Founder and CEO


Dr. J Anthony Allen, CTO


Dr. Timothy Shade, CCO


Owen Caliri, Office Administrator


Ethan Johnson, Production Team


Danny Kocher, Production Team


Jack Place, Production Team


Paul Winchester, Production Team

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